One of the best things about being a local family-owned business is that we get to know our clients quite well and we consider you all friends as opposed to just another business transaction. Not only do we strive to offer the best available products but also to provide the best possible service to our loyal patrons. Recently Bob Negen brought it to our attention that most people do not like to complain and will go out of their way to avoid confrontation. Many are afraid they’ll be met with rudeness, hostility, or outright dismissal if they bring attention to a problem. This fact seemed pretty obvious to us since we don’t enjoy complaining at all. The thought of complaining to a friend is even worse! While this may not be breaking any new ground, the eye-opening consequence of this common behaviour trait is that when customers are disappointed with a product or service they often will simply stop patronizing the business altogether rather than have to deal with the potentially uncomfortable situation involved in making a complaint. We do NOT want this to happen with you!
We value you as a customer and truly appreciate your opinions and feedback (both positive and negative) about your experience in our store and with our products. Sharing your experience with us is how we find out that a product or service is unsatisfactory to you or hasn’t lived up to your expectations. Letting us know there is a problem or concern not only enables us to work with you to make sure you are 100% satisfied but also allows us to take any necessary action to ensure the situation does not happen again. We are human and are bound to make mistakes. If you do not share with us, it is likely we will not know there is a problem. If we don’t know then we won’t have the opportunity to make things right for you.
It all boils down to this: Please don’t be shy! We always appreciate hearing from you when you’ve had a good experience and it is even more important to hear from you if you are in any way dissatisfied.
We use the slogan “Love Your Wine. Guaranteed”. We mean it.
If you have a concern or complaint, please feel free and comfortable to let us know about it at any time:
(Source: Michael LeBoeuf, Ph.D., WhizBang! Training, Kitchenware Outfitters of Savannah)